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What Questions Should You Be Asking Your Professional Window Cleaning Company?

When it comes to the upkeep and overall curb appeal of your property, it's not enough to hire the first organization you come across. After all, you want to ensure whoever you employ will do a satisfactory job and that you'll ultimately get your hard-earned money's worth. As a leading provider of residential window cleaning and commercial window cleaning in and around Charlotte, NC, Squeegee Pros understand this discretion, which is why our team's put together this list of questions you should be asking a professional window cleaning company:

Do You Have a License and Insurance?

This is among the most critical questions to ask. It's a pretty big red flag if a cleaning company hasn't gotten a license -- or can't get one. If they aren't insured, steer clear. Without the right insurance, should a worker become injured on your property, you could be on the hook for the health bill. You won't have coverage for any damage they may do to your home or business, as well. Needless to say, this could end up costing you big time.

Get proof of their license and insurance; this due diligence saves you the stress of an expensive lawsuit should the worst happen. Only consider companies that don't cut corners when it comes to liability -- like Squeegee Pros!

How Long Have You Been in Business?

While it's not always the case, the longer a company has been around, the safer you can feel in their hands. If a window cleaner has been in business for years, you can feel confident they know what they're doing! While it's not necessarily "bad" to go with a newer company, there is more risk for entities that are earlier on. Overall, how long a window cleaning company has been in business is a good bit of information to have during the hiring process. At Squeegee Pros, we've been provided trusted window cleaning and pressure washing services to the region. 

Do You Have Testimonials From Happy Customers You Can Share?

One of the best ways to deduce an exterior window cleaning professional's worth it is to check out what their previous customers have to say about them. While they may happily point you in the direction of positive feedback -- which is certainly valuable -- there are a few ways of going about finding testimonials on your own. Search sites like Yelp, Angi, and even Google to read reviews left by customers. Also, pay a visit to their social media profiles -- Facebook, Instagram, etc. -- to see how followers and potential past customers are engaging with them.  Our work speaks for itself; we have over 1,000 A Ratings from Angi!

Do Your Employees Receive Ongoing Safety Training?

You may not initially consider it, but window washing can be dangerous. Make sure your prospective window cleaning company is dedicated to the safety of its employees. A reputable business will be able to walk you through what they do to keep you and their employees safe for every job. We have mandatory safety meetings both weekly and monthly, which our company's designated Safety Officers lead. 

Do Your Employees Undergo Background Checks?

It's crucial to trust those inside your home or workplace. Unfortunately, some window cleaning companies do not background check their employees. To ensure you are comfortable with those you've contracted to work on your property, ask about the company's background checking procedures. Professional companies who conduct them will answer without hesitation; less reputable ones may find excuses not to. The Squeegee Pros team not only undergoes background checks but driving report checks as well; we even have employees that work at government facilities that require a high security clearance.  

When Can You Start?

If a window cleaning service checks all the boxes, the final question you'll want to ask should regard their availability. A good window cleaner, however, is often a busy one. Speak with professional window cleaners you like about how soon they can start as well as how long they presume the job to take.
For more information about how we can keep your property pristine -- including professional gutter cleaning in Charlotte, NC, and the surrounding communities -- get in touch with our team today!

Why Gutter Cleaning is Critical to Protecting Your Home

6 Reasons To Make You Think Twice To Putting Off Your Gutter Cleaning
  1. Roof shingles that come in contact with water in your clogged gutters will deteriorate sooner than the rest of your roof. Then the roof deck becomes damaged. If undetected, insulation gets wet and water gets into your home. You end up with water damage in your ceilings and walls.
  2. 87% of all mold starts in the gutters. Cracks in the home exterior (fascia, soffit, siding, stucco, etc.) allow water inside, which is another way your home can sustain water damage and fueling the spread of allergens.
  3. Whether you have a crawl space, slab or basement, overflowing gutters eventually damage your home's foundation causing foundation shift, cracks and buckling. Standing water can deteriorate structural piers in a home in a crawl space.
  4. Farmer's Almanac is expecting more ice and snow this year. Ice dams in the gutter are heavy causing harm to the homes' gutter system pulling away from the roof causing extensive damage.
  5. More than 500,000 people visit the ER for ladder fall injuries and 300 prove fatal.
  6. Standing water is a breeding ground for mosquitos and other pests. Rodents may find the water, and critters that eat mosquitos will be drawn to your home.
Courtesy of Squeegee Pros, Inc. out of Mooresville, NC.


Important Facts on House Washing Every Customer Should Know About

8 Top Reasons To Not Put Off Washing The Exterior Of Your Home

1. A home that's not regularly washed becomes an untreated mold problem to your property, and is harmful to your family and pets.

2. Mold and algae spreads rapidly & feeds off moisture and organic matter wherever it can find it: these pests will creep down your siding, into your gutters, foundation and attic, finding a way into your home.

3. Mold and mildew spores are migrating into your home, contaminating the air you breathe and creating an unhealthy environment for your family all of which are washed away by a house wash. If members of your family suffer from allergies, this is why!
4. The eaves, soffits, and the many cracks, crevices, on the exterior of your home are perfect little hiding places for spiders, mosquitos, stink bugs and all kinds of other creepy-crawlers. Once these tiny disease carrying vermin set up shop, they multiply, building nests. When the weather turns cold, they seek shelter indoors, and they WILL find a way into your home. 

5. More than 6 million children suffer from seasonal allergies in the U.S. According to the American College of Allergy and Immunology causing 90 to 100 deaths per year.

6. Many DIY homeowners will strip and dent their homes and decks in an attempt to save money. The most common mistake is applying too much pressure this will dent your vinyl siding, stucco, and hardy plank. Best to use a trained professional.

7. Mold damages painted surfaces causing big repair costs.

8. Eventually your entire home is infested with these unwanted guests! And it all started on the exterior of your home.

Courtesy of Squeegee Pros, Inc out of Mooresville, NC.

Other facts to consider besides PRICE when hiring a window cleaning company.

Other facts to consider besides PRICE when hiring a window cleaning company.

Worker's Compensation:
  • Are you sure that your window cleaner provider has worker's compensation? Because if he doesn't and he gets hurt on your property, you could be responsible for his worker's compensation payments for as long as he's injured. More than 500,000 people visit the ER for ladder fall injuries and 300 prove fatal. It makes you think twice about price. 
  • A recent study conducted by the Independent Insurance Agents & Brokers of America indicated that 58 percent of home-based service businesses are without  insurance
Can I share with you a couple things that make us different and better?
  • We are the only company in the country Rated #1 with Angie's List "A" Ratings Nationwide: 1,000 +!"
  • We guarantee your estimate in 72 hours or we buy you dinner.
  • We have more glowing Google, Facebook, and Home Advisor 5 star reviews than any of our competitors.
  • We've had an accredited A+ Better Business Bureau rating for more than a decade.
  • We have Workmanship Guarantees, meaning a thorough and complete background and full panel drug tests ensure our employees represent our high standards.
  • ...and Clean Home Guarantees, meaning your home will be handled with care and respect, leaving it better than when we arrived.
  • ...and Priority Service Guarantees, meaning we offer priority scheduling to our repeat customers. Call us and we'll get you scheduled in.
  • All service experts are fully uniformed, drive beautiful wrapped trucks, and are actually happy to come to work.
Courtesy of Squeegee Pros, Inc.

Besides Vanity, There's 1 Very Important Reason for Getting Your Windows Cleaned, Most Don’t Know About.

     Based on studies conducted by the U.S. Department of Energy, windows are responsible for 25 to 30 percent of the total heat gains and losses of the HVAC system based on energy consumption. Having dirty windows means less light passes into your home, and this leads directly to less space being heated by the sun, and more work for your HVAC system in the winter. By keeping your windows properly cleaned you can also enjoy the benefits of reduced energy bills over time because you will need to spend less electricity to make sure everything inside is at an appropriate temperature.
     During the summer months, this same principle also applies at night time when your home is cooling off. Dirty windows can trap unwanted heat inside your home, and create extra work for your HVAC system over time as well. Aside from reduced energy costs, cleaning your windows regularly can also have a noticeable impact on the workload of your HVAC system, which will enhance overall performance extending its service life.
     At a 15% overall energy savings, you actually save money by getting your windows cleaned annually.
     Keeping windows clean help keep Low-E coatings and Low-E insulation functioning as intended. Dirt particles that build up on your window lower your home's heating efficiency, so the dirtier your windows are, the less sun is able to penetrate and warm your home.

     The team at Squeegee Pros, Inc. based out of Charlotte, NC are absolute experts in creating value in your window cleaning experience. Our certified service experts go 
through a 40 hour, 76 point approved training checklist before they touch your glass. Once they start, there's an 8-Step meticulous cleaning process guaranteeing no streaks or drips when finished. Reach out for an estimate experience residential@squeegeepros.com.

Is there Value in a House Wash?

When thinking about getting a house wash, for most of us, the first thing that comes to mind is vanity. It looks nice and it's clean. People notice. 

What we don't think about are the more important reasons beyond curb appeal. Having your home pressure washed protects your family from irritants and allergens that can creep through from the outside. These allergens can become the cause of sickness and allergies that never seem to go away. 

Another reason to consider a house wash is if you plan to re-paint your home. You may not need to. Squeegee Pros washes 100 or more homes per month and a percentage of them thought they needed to paint their home and was getting it ready for the painters. Then we came in and pressure washed and the homeowner was like "Wow, I don't need to paint after all." 

What about frequency? Squeegee Pros' supervisor, Brian says "a once a year bath for your home is optimal to keep the allergens at bay and the unsightly mold from getting out of hand. If you live at the beach or on a lake where salt spray or spider webs are more prevalent, consider a twice per year bath for your home."

Damage to the outside of your home can happen over time as mold and moisture sits on the surface. It begins to eat away at the surface. Here at Squeegee Pros we are ready and available to help prevent the issues! We have and use the latest technology soft wash machines and cleaning agents for a beautiful sparkling clean home.

Call our office at 704-799-0313 for your free on-site or by-phone estimate. 


Five Important Reasons To Get Your Gutters Cleaned

Fall is in the air.  As the weather changes and leaves start reflecting their fall colors and falling it is a great time to consider getting your gutters cleaned.   

Some Key benefits to regularly having your gutters cleaned:

1. Prevents water damage. 
Clogged gutters can cause roof leaks that damage ceilings, walls, fascia board, etc.

2. Eliminates leaves, twigs, etc., that serve as nesting places for pests.

3. Water from clogged downspouts can cause soil erosion

4. Helps to prevent floods in basements

5. Helps with the life span of the gutters and overflow from staining fascia board.

Frequency of gutter cleaning matters too. The more trees and leaves, the more gutter cleaning. If you clean the gutters yourself or hire an outside company consider three cleanings in the year: Spring, Fall, and Winter being most appropriate for heavy foliage in the fall. 

Our gutter cleaning service experts do a great job of cleaning the gutters out by hand and bagging all the debris.  In addition, they make sure the downspouts are unclogged and flowing properly.   

Give us a call at (704) 799-0313 ext. 1 and one of our friendly office staff would be happy to get you on the schedule.


Are you looking for that company with ALL 5 Star Reviews…well DON’T!

Are you looking for that company with ALL 5 Star Reviews...well DON'T!

Have you every had that one family member you cannot please, or have you ever forgot a task your wife/husband asked you to do? I am sure you answered yes to these questions. 

The same issues happen in a business.  No matter how hard anyone tries, not every transaction can go 100% and sometimes that is just an issue beyond anyone's control. We have had a machine break down or even the interstate being shut down due to an accident and no matter, the customer is quick to write a bad review. 

As a company it is how you handle the situation and the customer. Always, reply to the review, be professional, and state how you tried to fix the issue.  Make sure you are honest and polite even if the review is harsh and rude. How you handle the situation is a reflection on you and your company.  

There is nothing wrong with reaching out to the customer and saying "Ms. Jones, we understand we were late, and it was beyond our control, and you left us less than a 5 Star Review. We gave you a $50 credit on your invoice. Could you please change your review? We are not asking for 5 Stars; we are just asking you to be fair." Let the customer hear your side. Maybe the 1 Star will now go to a 3 Star and that is ok.  Remember no one is perfect. 

Customers are just looking for an HONEST company. If a company has all positive and no negative reviews, something is wrong. 68% of people are more likely to trust you if you have both negative and positive reviews.   People who seek out bad reviews stay much longer on your site than normal visitors, and view almost four times as many pages. 95% of people suspect censorship or faked reviews when they do not see negative reviews. 

This is the same for Employment websites. If an employee's demands are not met, and they quit, or are terminated, they can post a review. Yes, you want to respond however, be careful. The employee is looking for a reaction. How you react could go against you with an Unemployment Claim, the Labor Board, or even worse, a lawsuit. State the facts in the response and be professional. 

It is how we react and respond to the situation that counts.  Use the negative reviews as a learning tool. How can we improve, what could we have done differently, and how are we going to change going forward? Just remember we are all human and we make mistakes. No one person or company is perfect.

Christina, President

Why Cheaper Is Not Always Better?

Why Cheaper Is Not Always Better?

Do you ever see the ads on Facebook or Next Door "Will pressure wash any size home for $99"?  I see these ads every spring & summer. 

$99 sounds great until something goes wrong. I would say most, not all low-cost ads you see are posted by businesses are not licensed, bonded, or insured.

Maybe it is not a business at all, it could just be an individual trying to make extra money. Don't get me wrong we all want to help our neighbor, however at the same time we need to protect ourselves. 

Making sure that anyone that does work at your home is properly insured should be very important to any homeowner. As a homeowner if anyone gets hurts or damages your property you are responsible. 

What if the technician falls off a ladder?  What if water gets in your outside outlet and shorts out the electrical system in your house or even worse a fire gets started? If the company is not properly insured, you as the homeowner will be liable.

The technician could even file your homeowner's insurance for a medical claim if he was to get hurt on your property. Let's be honest there are some people in this world, just waiting for this to happen or even planning it. A person that is standing in the grassDescription automatically generated

I am writing this from one homeowner to another as I had this happen to me.

Do your research, verify insurance, and read reviews.  Any company with all 5 stars and no bad reviews beware. No business is going to make everyone 100% happy. We will save that topic for another blog. 

Thank you for reading.

Christina Burgin
President of Squeegee Pros, Inc

10 Things To Get Your Home Ready For Spring

1. Wash your windows inside and out, take down storm windows if you have them and wash and install window screens and window coverings.

2. Clean, repair, or replace outdoor furniture as well as clean and condition your outdoor grill.

3. Pressure wash your driveway, sidewalk, patio, dock, and pool area.

4. Change your landscape lighting time a couple hours later for start time.

5. Inspect your roof for missing or damaged shingles, evidence of leaks, cracks in seals or flashing that may have shifted. If black streaks, or algae buildup - consider a roof wash.

6. Annual check up for your HVAC system.

7. Check woodwork/trim on exterior of house for proper caulking and paint.

8. Clean your gutters and downspouts and check. Consider installing gutter guards to prevent debris from from flowing into the downspouts and clogging them.

9. Check steps, porches and decks for cracks, popped nails, and rotting boards. Consider painting concrete steps with concrete paint to protect the the surface and spruce them up; repair cracks.

10. Carefully check the foundation and seal any cracks. Even small cracks need repairing to prevent leaks and to keep from enlarging.

Need an Instant Home Make-Over? Go to Squeegee Pros. We service Charlotte and Lake Norman, NC.